Privacy policy

BateMarketing is the trading name of Sam Clapham, a sole proprietor based in Penticton, British Columbia, Canada. In this policy, "BateMarketing", "we", "us" and "our" mean Sam Clapham trading as BateMarketing.

This policy explains how we handle personal information collected through batemarketing.com. We are responsible for personal information under our control under British Columbia's Personal Information Protection Act (PIPA). Where personal information is collected, used or disclosed across provincial or national borders in the course of commercial activity, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply.

Our Privacy Officer is Sam Clapham. You can contact the Privacy Officer at any time through our contact form by selecting "Privacy request".

We collect personal information only when you choose to send us an enquiry through our contact form. The form asks for:

• your name (required)
• your email address (required)
• your business name (optional)
• your website address (optional)
• the service you are interested in
• your message, including anything you choose to add to it, such as a phone number

You can browse this website without giving us any personal information. Please do not include payment card details, passwords, identity documents, health information or other sensitive information in your message.

When you visit this website, your browser automatically sends standard technical information, such as your IP address, browser type and the page you requested, to our hosting provider, Cloudflare. This is needed to deliver the page and to protect the website from abuse.

When you send an enquiry, we keep a one-way scrambled (hashed) version of your IP address for up to one hour to limit repeated submissions. We do not use technical information to identify you or to build a profile of you.

This website does not set cookies. It does not use analytics or visitor tracking tools, and it does not include advertising pixels or third-party ad tracking. Our fonts and images are served from our own website, so your browser does not contact font or image services run by other companies when you visit.

We use the information you send us only to:

• reply to your enquiry
• understand your requirements and prepare a quote
• communicate with you about the services you asked about
• keep a record of our correspondence with you

We do not add you to a mailing list or send you marketing emails because you made an enquiry. We do not sell, rent or trade personal information. If we want to use your information for a new purpose, we will ask for your consent first, unless the law allows or requires otherwise.

By sending an enquiry, you consent to us collecting and using the information you provide for the purposes described in this policy. You can withdraw your consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions. If you withdraw consent, we may not be able to respond to your enquiry or provide a quote.

We use these service providers to run the website and deliver enquiries:

• Cloudflare, Inc. hosts this website, runs the enquiry form (Cloudflare Workers) and delivers enquiries to our inbox by email (Cloudflare Email Routing).
• Google LLC provides the email service (Google Workspace) where enquiry emails and our replies are stored.

These providers receive only the information they need to provide their services, and they protect it under their own privacy and security commitments. They may store or process information outside British Columbia and Canada, including in the United States. Information stored outside Canada is subject to the laws of the country where it is held, which may allow access by courts, law enforcement or other authorities in that country.

We may also disclose personal information where required or authorized by law. We do not publish your enquiry, your name or your business name, for example as a testimonial, without your permission.

We keep enquiries for up to 24 months after our last contact with you, then securely delete them. If you become a client, we keep your information for as long as we need it to provide our services and to meet legal, tax and accounting requirements.

If we use your personal information to make a decision that directly affects you, we keep that information for at least one year after the decision, as PIPA requires, so that you have a reasonable opportunity to ask for access to it.

We use reasonable security arrangements to protect personal information against unauthorized access, collection, use, disclosure, copying, changes or disposal. These include:

• encrypted HTTPS connections across the whole website
• spam and abuse protection on the enquiry form, including limits on repeated submissions
• access to enquiries limited to Sam Clapham, the person who needs it to respond
• reputable service providers with their own security programs

No method of sending or storing information over the internet is completely secure, but we work to protect the information you share with us.

You have the right to ask us:

• for access to the personal information we hold about you
• how your personal information has been used, and to whom it has been disclosed
• to correct personal information that is inaccurate or incomplete

To make a request, use our contact form and select "Privacy request". We may need to confirm your identity before we act on your request. We will respond within 30 days, as PIPA requires, or tell you if we need more time and why, as the law allows. We do not charge for corrections. If a request for access would involve a fee permitted by law, we will tell you the estimated amount before we proceed. In limited cases the law allows or requires us to refuse access, and if so we will explain why.

If you have a question or concern about how we handle personal information, please contact our Privacy Officer first through our contact form. We will look into it and try to resolve it.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC). Where PIPEDA applies, you can also contact the Office of the Privacy Commissioner of Canada.

This website is intended for business owners and other adults. We do not knowingly collect personal information from children.

This website links to other websites, including websites of businesses we have worked with. We are not responsible for the privacy practices of those websites. Please read their privacy policies before sharing personal information with them.

We may update this policy from time to time, for example if we change service providers or how the website works. The effective date at the top of this page shows when it was last updated. If we make a significant change to how we use personal information, we will ask for your consent where required.